FAQs

Refunds and exchanges.

All sales are final unless we are at fault.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right

We have a 30-day return policy if we are at fault, which means you have 30 days after receiving your item to request a return if the item doesn't arrive in good condition.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at himynymi@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at himynymi@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Estimated delivery time

The delivery time for each order varies according to the selected freight and the post office in your region. Therefore, the estimated time is around 15 to 40 business days, after confirmation of payment.

It is extremely rare that this period is extended since our freight enters a special modality known as ePacket (a treaty made between several countries, to guarantee the speed of international shipments).

Currently, we at HimyNymi do not work with stock for the prompt delivery in the USA. This is due to the high costs for warehouse maintenance and the high turnover of our products.
Faced with these dilemmas, we chose to guarantee the best cost-benefit for all our customers. Based on this decision, we entered into secure partnerships with several multinationals, which means that our products are sent from all over the world.

Tracking code

For us, one of the main assets that our customers may have is the Tracking Code for their products. We usually make it available within 1 to 7 business days after payment confirmation.

When will a delivery delay occur?

In some cases, when customers do not include shipping data correctly, it is necessary for our service team to contact you requesting such information. this occurs within 1 to 5 business days and, in fact, can delay the order arrival process.